Refund policy
We have 14-day refund policy for all items in our e-shop of delivery / possession of the ordered goods.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@cktbusiness.com.
Any shipping costs for returning items will be paid by you (import taxes, vat, delivery costs etc. if applicable). If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs are non-refundable.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@cktbusiness.com.
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DAMAGES
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
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ORDERS
Product Order:
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All in stock products are paid in the full amount at the day of delivery.
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Non-stock items (pre-ordered products) require a 50% down payment (deposit) of the invoice amount or price quotation. The rest amount of the invoice (50% )is paid upon delivery.
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Service Order:
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Services require a 50% down payment (deposit) of the invoice amount or price quotation. The rest amount of the invoice (50%) is paid upon the full delivery of the work package (deliverables).
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PRODUCT AND SERVICES EXCEPTIONS
Exceptions / non-returnable items/ non-refundable
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Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), other goods (such as earrings - brand "CKT The Jewellery Project"). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
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Clearance and sales products are considered as final sales and are not eligible to return/exchange.
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Services are non-refundable goods (intangible), and Customer shall not be entitled, and we shall not be under any obligation to give a Refund. Certain services are may have refund amount only in the case where are set out in an agreement.
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Prepaid services are non refundable / non cancellable goods (intangible nature) and are charged to full amount. You may cancel the order for a service before you execute the down payment of 50% of the price quotation and/or invoice.
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Pre-ordered and custom products are non refundable and are charged to full amount. You may cancel the order for a service before you execute the down payment of 50% of the price quotation and/or invoice.
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EXCHANGES
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for a new item or service.
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European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
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REFUNDS
Refunds Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cktbusiness.com.